Audiovisual event support, Classroom audiovisual, Webcasting, more...

APReply, Banner Finance, FAST Finance Reporting, more...

Departmental printing, Green computing, Hardware sales, more...

Email anti-spam, Email distribution lists, Email and calendaring for faculty and staff, more...

Computer Help Desk, Desktop Support Services, Hardware repair, more...

Secure your data, Anti-virus and endpoint protection, Security vulnerability and assessment, more...

Mobile communications, Remote access (VPN), Residence Internet, more...

Exam bubble sheet scanning, Electronic grade submission, iClicker, more...

NetLink IDs for affiliates, NetLink ID, Password management, more...

High performance computing, Data Centre server hosting, Secure your data, more...

Data recovery, Departmental file storage, Personal storage space, more...

Departmental web hosting, Personal web hosting, SharePoint, more...

Maple
SAS
TSC software
Symantec Endpoint Protection

TSM installation and configuration: Mac OS X
TSM installation and configuration: Windows 7

Install an FTP or SFTP client

WinSCP for uploading your files
Request Webcasting
Video on Demand self-help wizard
Request video recording
Request Videoconference
Video on Demand self-help wizard

Connect to UVic Individual Temp: Mac OS X
Connect to UVic Individual Temp: Windows

Configure Exchange: iPhone/iPod Touch
Configure Exchange: Windows Mobile device
Key features of supported email clients
Configure Exchange: Mozilla Thunderbird
Configure Exchange: Eudora
Key features of supported calendars
Configure Exchange: Mac Mail
Configure Exchange: Outlook Express
Frequently asked questions
Configure Exchange: tested but unsupported applications
Configure Exchange: Windows Mail
Manage junk settings: Entourage 2004 and 2008
Manage junk settings: Outlook 2003 and 2007
Manage your spam filter settings
Manage junk settings: Outlook 2011 for Mac
Manage junk settings: Outlook 2010
Manage junk settings: WebMail
Configure your UVic email with Outlook 2007
Configure your UVic email with Outlook Express
Configure your UVic email with Entourage 2004
Differences between POP and IMAP
Configure your UVic email with Mac Mail
Configure your UVic email with Entourage 2008
Create an email account
Manage email forwarding for students
Manage email vacation message for students
Set up a vacation message
Configure your UVic email with Outlook 2011 for Mac
Configure your UVic email with Outlook 2010
Configure your UVic email with your iPhone
Create a rule: WebMail
Manage email vacation message for students

Request software assistance
Student computing facilities training schedule

Install Symantec Endpoint Protection for home use: Mac
Install Symantec Endpoint Protection for office use: Mac
Install Symantec Endpoint Protection for office use: Windows
Install Symantec Endpoint Protection for home use: Windows
Request network security scan
Install PGP Whole Disk Encryption: Mac
Install PGP Whole Disk Encryption: Windows
Encrypt a disk using PGP: Windows
Encrypt a disk using PGP: Mac

Install the VPN client: Windows
Install the VPN client: Mac
Install the VPN client: iOS
Connect to the wired Internet: students (ResNet)
Install or remove Unity voicemail
Setup WebPhone
Obtain an automatic IP address: Windows Vista
Obtain an automatic IP address: Mac OS X 10.4 and older
Obtain an automatic IP address: Windows XP
Obtain an automatic IP address: Windows 7
Obtain an automatic IP address: Mac OS X 10.5 and newer
Connect to the UVic wired Internet: faculty and staff
Connect to eduroam: Windows 7
Connect to eduroam: Windows Vista
Connect to UVic: Windows XP
Connect to eduroam: Mac OS X 10.5 or newer
Connect to eduroam: Windows XP
Connect to eduroam: HTC mobile device
Connect to UVic Wireless: eduroam
Connect to UVic: iPhone or iPod Touch
Connect to UVic: OS 10.5 and newer
Connect to UVic: Windows 7 and Vista
Wireless Internet

Create a NetLink ID
Create a NetLink ID
Secondary NetLink IDs

Request a research computing account

Connect to SFG clients: Windows
Connect to SFG clients: Mac OS X
Connect to UVic Individual Temp: Windows
UVic Individual Temp terms of use
Connect to UVic Individual Temp: Mac OS X
TSM installation and configuration: Mac OS X
TSM installation and configuration: Windows 7

Request a SharePoint site
Create a new SharePoint site

Event and Equipment Requests form
Classroom audiovisual information
Obtain standard audiovisual technologies
Webcasting at UVic
Webcasting at UVic
Technology Solutions Centre (TSC)

APReply user guide
Department Leave Entry using Banner
Department Leave Approval using Banner
Department Leave Entry & Approval using Banner
Department Web Leave Approval - Proxy Setup
Department Web Leave Approval
Employee Web Leave Entry
FAST Finance accounting documentation
FAST Student tutorials
FAST Web Requisitioning tutorials
Access tuition fees statements
Changing your preferred email address
Request an official transcript online
Access courses and grades
Change your preferred name and title
Course registration tutorials
Exchange email and calendar on my page
My page tutorial
Manage collections on My page
Add or edit bookmarks
Allow pop-ups for the UVic domain in Firefox
Allow pop-ups for the UVic domain in Internet Explorer
Allow pop-ups for the UVic domain in Safari
Clear recent history in Firefox
Clear recent history in Internet Explorer
Clear recent history in Safari
Enable JavaScript in Firefox
Enable JavaScript in Internet Explorer
Enable JavaScript in Safari
FAMIS self-service user guide
Create a link to another department from your directory
Assign department administrator access
Update departmental summary listing
Add an employee to your department's employee listing
Edit an employee's personal contact information
Update your department's contact information
Change your personal directory listing

Connect your computer to a UVic print queue: Windows XP
Connect your computer to a UVic print queue: Windows 7
Connect your computer to a UVic print queue: Mac OS X
Connect your computer to a UVic print queue: Windows Vista
Computer Store information
Purchasing from the Mac App Store
Create a Mac App Store account
Secure your data
Technology Solutions Centre
Student computing facility information
Technology Solutions Centre (TSC)
Obtain standard phones
Obtain standard desktop and laptop computers
Obtain standard software
Obtain standard audiovisual technology

Change your email account display name
Check your delegates
Provisioning of email accounts for employees
Mailman information
Empty your deleted folder
Check your disk usage
Email forwarding for students
Control a resource account: Outlook Web Access

Computer Help Desk information
Desktop Support Services information
Computer Help Desk hardware repair charges
Project Management Office information
Secure your data

Secure your data
Secure your PC laptop
Secure your PC desktop
Secure your Mac laptop
Secure your Mac desktop
Secure your smart phone & tablet
Secure your USB & removable storage
Secure your NetLink ID
Secure your other passwords
Encrypt a portable device with PGP: Windows
Using a PGP Portable device: Windows
Change your PGP Whole Disk Encryption passphrase: Mac
Using a PGP Portable device: Mac
Shredding a document permanently using PGP: Windows
Shredding a document permanently using PGP: Mac

Change your caller ID display name on your cell phone
Obtain a mobile device
Mobile device rate plans
iPhone prices and upgrades
Frequently asked questions (FAQ) for mobile devices
ResNet terms of service
Secure your data
Technology Solutions Centre (TSC)
Long distance rates
Ongoing telephone (VoIP) service rates
Telephone service issues
Manuals and reference guides
Toll-free service
Calling cards
Making conference calls
Frequently asked questions (FAQ)
Move or change the configuration of a local
Order a VoIP phone
Public access telephones
Order a new analogue line
VoIP self services
Voice services billing information
Dialing information
Update your personal UVic directory listing
Installing a fax machine
Long distance privileges and authorization codes
Call flow patterns and options
Best practices for cleaning your phone
Billing: Voice Service Charges Viewer
Voicemail and unified in-basket
Your voicemail password
Record a voicemail greeting
Frequently asked voicemail questions
Voicemail menu commands
Cisco Unity voicemail manuals
AirNet wireless coverage

Electronic grade submission tutorials
iClicker information
Moodle tutorials
Moodle tutorials
Turnitin tutorials
Secure your data

Provisioning of email accounts for employees
Affiliate identity overview
Change your NetLink ID password: faculty and staff
Change your secondary NetLink ID password
Change your NetLink ID password: students
Secure your data

Research Computing Facility information
Data Centre server hosting
Secure your data

Computer Help Desk hardware repair charges
Secure your data
Change your TSM password: Windows
Retrieve and restore files from archives using TSM: Mac OS X
Backup files using the TSM client: Windows
Delete archive files on the TSM server: Windows
Difference between backups and archives
Archive files using the TSM client: Windows
Retrieve and restore files from archives: Windows
Retrieve and restore files from backups using TSM: Mac OS X
Archive files using TSM client: Mac OS X
Recover and restore files from backups: Windows
Delete backup files on the TSM server: Mac OS X
Backup files using TSM client: Mac OS X
Delete archive files on the TSM server: Mac OS X
Delete backup files on the TSM server: Windows
Change your TSM password: Mac OS X

Departmental web hosting
Copy files using an SFTP client
Delete items using an SFTP client
Restrict access to your website: Windows
Your UVic web space: where to start
Restrict access to your website: Mac OS X
Connect to an SFTP Client
Create folders using an SFTP client
Change access permissions of an item using an FTP client
Apply site themes in SharePoint
Access a SharePoint site
Recover deleted items
Open a SharePoint calendar with Outlook
Add a user to your SharePoint site
Create series items in a SharePoint meeting space
Connect your document library to Windows Explorer
Introduction to SharePoint
Change the icon beside your SharePoint site title
Open and edit a file in SharePoint
Working with SharePoint Calendars
Customize the default SharePoint calendar
Customize the Quick Launch menu
Customize the top link bar
Show or hide tree view
Create a new SharePoint calendar
Add an event to your SharePoint calendar
Hierarchy and inheritance
Manage permissions and security in SharePoint
Permission levels and types in SharePoint
View permissions for users and SharePoint groups
Assign user permissions in SharePoint
Create a new SharePoint group and assign permissions
Edit permission assignments on permission levels
Break permission inheritance on a list or library
Inherit permissions for an item
Remove user permissions
Using the Content Editor Web Part in SharePoint
SharePoint list views
Versioning in SharePoint
Logging in to Cascade
Site Files and Folders
Editing pages - WYSIWYG editor overview
Editing pages - styles and formatting
Editing pages - insert images
Editing pages - internal hyperlinks
Editing pages - external hyperlinks
Editing pages - linking to a PDF document
Editing pages - inserting a table
Editing pages - insert table columns and rows
Editing pages - inserting a tab
Editing pages - reordering tabs
Editing pages - versions
Direct publishing
Creating a page
Deleting a page
Creating a folder
Uploading a document
Updating a document
Uploading an image
Editing a block
Creating a block
Adding a block to a block
Editing pages - pasting from MS Word
Recovering a deleted file or folder