Exchange 2010 upgrade

We're upgrading our Exchange email server in order to better serve UVic faculty and staff. Benefits of Exchange 2010 include:

  • Outlook Web Access browser improvements: Full features of Outlook Web Access (OWA)—previously available only with Internet Explorer—are now available on updated versions of Firefox, Safari, and Chrome.
  • Improved calendar sharing: Users have improved calendaring and scheduling features in OWA. Users can also print out calendar views.
  • Conversation View: OWA and Outlook 2010 users can use the new Conversation View, which groups together related messages, allowing you to quickly identify recent and related messages.
  • Smaller screen size support: OWA has been redesigned to make better use of smaller screens (i.e. on tablets, smart phones, and netbooks).
  • System administration improvements: Exchange 2010 provides enhanced architecture, stability, and supportability, which will reduce maintenance costs to the Exchange environment.

OWA Login Screen

What you need to know about the migration

Starting in late August 2012, University Systems will start moving all Exchange 2007 mailboxes to the new Exchange 2010 server. All mailboxes will be moved by early spring 2013.

  1. You will be notified via email in advance of your mailbox move.
  2. Each migration will take place after normal working hours (6 p.m. to 6 a.m.) to minimize disruption.
  3. While your mailbox is being moved, you will not have access to your email.  Depending on the size of your mailbox, this process make take a few hours to complete.
  4. On your scheduled migration day, please shut down any email applications at the end of your work day and power off any unneeded mobile devices.
  5. It would be very helpful if you clean up your mailbox and delete any unnecessary emails prior to your mailbox migration (including emails in your deleted and sent items folders). This will speed up the migration process.

Changes to email clients

As part of the upgrade process from Exchange 2007 to Exchange 2010, you may need to change your email client configuration in order for the application to work properly with Exchange 2010. If you use one of our supported email clients, please be aware of the following changes:

Client and version What you need to know What you need to do
Outlook 2007 and 2010
  • If Outlook is open when your mailbox is upgraded you may receive a prompt to restart
  • Outlook sometimes behaves erratically
Outlook 2003
  • If Outlook is open when your mailbox is upgraded you may receive a prompt to restart
Outlook 2011 for Macs
  • If Outlook is open when your mailbox is upgraded you may receive a prompt to restart
  • You cannot use the "open another user's folder" option to view the calendar of another user still on Exchange 2007 (you will receive an error)
  • Restart Outlook
  • You can use the "open another user's folder" option to view the calendar of another user migrated to Exchange 2010; all employees will eventually be upgraded
  • If delegates to your calendar cannot view it, delete the delegation, clear cache, and re-add delegates
Entourage 2008
  • If Entourage is open when your mailbox is upgraded you may receive a prompt to restart
  • Some features may be unavailable until you upgrade to Exchange Web Services
Entourage 2004
  • No longer supports all features of Exchange (email will still work, but most other features—including calendar—will not)
iPhone and iPad
  • Most Exchange ActiveSync devices should continue to work properly after the upgrade, although some users may need to manually re-sync their account
  • If you experience any problems you may need to delete and re-add your account
  • Some devices may require manual synching
  • Confirm that the server name is mail.uvic.ca

If you use a non-supported email client and experience any oddities, you may have to remove and re-add your account. While doing so, please confirm that your server name is mail.uvic.ca. 

Mac Mail/iCal OS 10.6 and newer
  • Users may see duplicate emails in Apple Mail
  • Delegates may not be able to view your calendar
  • Restart Apple Mail
  • If delegates to your calendar cannot view it, delete the delegation, clear cache, and re-add them
Mac Mail/iCal OS 10.5 and older
  • No longer supports all features of Exchange (email will still work, but most other features—including calendar—will not)
  • Able to connect for email only using the "IMAP" connection type
Other mobile devices
  • Most Exchange ActiveSync devices should continue to work properly after the upgrade, although some users may need to manually re-sync their account
  • Some devices may require manual synching
  • Android OS 2.2.0 and older users will need to upgrade to at least 2.2.1

If you have any questions or concerns, please contact your departmental support personnel or the Computer Help Desk:

  • Email: helpdesk@uvic.ca
  • Telephone: 250-721-7687
  • In person: Clearihue A004 or McPherson Library

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