Desktop Support Services

Your Desktop Support Services consultant is like your personal software and hardware assistant! They understand your department, your workstation, and your computing needs.

Responsibilities

Desktop Support Services (DSS) is contracted by departments to provide on-site desktop support to faculty and staff. Faculty and staff members whose departments are supported by DSS can call upon their support personnel for a wide range of computing issues:

Please note that DSS cannot provide support for home computers or computers outside of supported departments. Departments not covered by DSS should instead contact the Computer Help Desk.

DSS personnel

Desktop Support Services is staffed by a team of dedicated consultants with a broad range of technical experience and knowledge. Each department that subscribes to our services will have at least one consultant directly supporting their employees. Since consultants rarely change, they are able to build relationships with the departments they service. They will get to know you, learn your work habits, and understand your computing requirements, which lends itself to efficient service.

Tracking and resolution of problems

If you have a problem that requires immediate attention, phone your DSS personnel. Otherwise, a ticket can be submitted through the online request form.

Charging

Subscriptions are normally on a yearly basis. The cost of a subscription varies depending on the number of workstations in the department, the nature of the environment, and what services are needed. If a department subscribes to DSS, there is no cost for individuals within that department.

Desktop Support Services personnel are available weekdays during regular business hours.

To request assistance, please fill out the online form. If you have an emergency and are unable to reach your consultant, please contact Ricardo Draper at 250-721-6394 or 250-889-0132 or David Street at 250-853-3191.