Photo of interaction at the benefits office
The benefits team will help you to setup and administer your employee benefits.


NEWS! PBC Labour Disruption update

On Sunday, September 10, Pacific Blue Cross and their union represented by CUPE 1816 ratified a new collective agreement.  Please see their message below:
We understand that PBC plan holders have been seriously inconvenienced by this dispute. We wish to thank them for their patience over these past few months and assure them that we will do our very best to bring service levels back to normal as soon as possible. We also want to thank everyone who supported us during this labour dispute.

We have a plan for resumption of service when our union employees begin returning to work on September 18.  As an organization, we will now be focused on returning to full operation over the next few weeks, with a priority on addressing the current claims backlog.  

Members can use their Pacific Blue Cross Member ID cards to claim online.   

  • Direct pay at pharmacies: If your plan allows pay direct drugs, Members can show their Pacific Blue Cross Member cards at 100% of pharmacies for instant reimbursement.
  • Insta-claim: Members can show their cards at more than 6,600 Provider locations in British Columbia for claims processing on the spot.
  • eClaims: Members can sign in at or use our mobile app to submit claims for most health services and prescription drugs. Reimbursement is in as little as 48 hours.

For Members who have submitted paper claims

  • We are making plans to increase our paper claims processing capacity.
  • Throughout the service disruption, we have been prioritizing all claims in order of date received and highest cost.
  • We’ve already started processing paper-based claims over a certain dollar threshold, including pre-authorizations and assignment of payment requests.
  • Please note there is no need for Plan members to re-submit paper claims as this will not expedite claims processing

Members can check claim status in CARESnet.

Members can use CARESnet to check if a claim or pre-authorization has been processed faster than by phone:

  • Members can sign in at using the numbers on their Pacific Blue Cross Member ID cards.
  • If nothing is posted to the account, it means the claim is still being processed. 
  • Members who are waiting on paper claims may still re-submit them online until further notice. This will be faster than by mail, and our system will reverse any duplicate claims.

News! Annual Student Confirmation

Each year, PBC confirms that dependents over age 21 meet eligibility requirements for coverage under your University of Victoria faculty or staff benefit plan. If you received a letter to confirm your dependent's eligibility, please submit using one of these options:


Check to see if your student aged dependent is eligible for coverage under your plan

Link to UVic Undergraduate Students’ Society Extended Health and Dental Plans for students

News! We are pleased to announce that effective June 1, 2017, Morneau Shepell will be UVic’s designated EFAP provider.  

Morneau Shepell replaces Optum Canada, who has been providing EFAP services to UVic for many years. As we transition from Optum to Morneau Shepell, there will be no disruption of EFAP services.

Orientation sessions for faculty & staff, supervisors and people leaders will be held on October 26, 2017. Registration is now open!

Quick links to EFAP info:


Morneau Shepell EFAP or phone 1.844.880.9142

UVic Health and Wellness

Annual Reports for Faculty and PEA LTD Policy 41071
NEW! Financial Roadmap - your guide to financial success! Visit planning ahead for information on financial seminars, workshops and web resources

The benefits office is located in Human Resources, Sedgewick Building, room 128 and administers all personnel benefit plans (medical, extended health, dental, life insurance and long term disability insurance) for faculty and staff.

Benefits vary significantly by employee group. Contact us for information about your individual benefits.

Our team determines eligibility and administers the enrollment process for the UVic pension plans. The Pension Services Office administers all other aspects of the pension plans.

Brandon Reynolds, benefits assistant for employees with last name A-L  ( or 250-472-4581)

Romy Weatherston, benefits assistant for employees with last name M-Z  ( or 250-721-6522)

Suzanne Helston, benefits manager ( or 250-721-8089)

In order for us to best respond, please ensure you provide your full name, ID (V00) number and contact information in your email or phone messages.

  • Office hours: 8:30 a.m. to 4:30 p.m. Monday to Friday, Sedgewick Building, Vandekerkhove Wing (B Wing)

UVic My Page:

Pacific Blue Cross CARESnet:

  • File electronic claims.
  • Download claim forms.
  • View summary of coverage.
  • Print ID cards.
  • Sign up for direct deposit for paid claims.
  • View online statements.