Photo of interaction at the benefits office
The benefits team will help you to setup and administer your employee benefits.


The benefits office administers all personnel benefit plans (medical, extended health, dental, life insurance and long term disability insurance) for faculty and staff.

Benefits vary significantly by employee group. Contact us for information about your individual benefits.

Our team determines eligibility and administers the enrollment process for the UVic pension plans. The Pension Services Office administers all other aspects of the pension plans.

Travelling this summer?

While travelling outside BC, benefits are payable for eligible expenses incurred IN AN EMERGENCY ONLY and when ordered by the attending Physician (emergency means a sudden unexpected injury or an acute episode of disease that requires immediate treatment or surgery).

Should you get travel insurance?

You should be aware that Medical Services Plan of BC (MSP) or Pacific Blue Cross extended health coverage may not pay for all health care costs you may incur while outside of the province, and the difference can be substantial. Consider purchasing additional health insurance from a private insurer before you leave the country.

Pacific Blue Cross offers individual travel benefits at a discounted rate for plan members. Unlike other insurers, Pacific Blue Cross is first payer in the event of an out of country claim. This protects the lifetime limit on your Extended Health Plan.

Get a free quote online

 What if a medical emergency occurs while travelling?

It is important to contact Medi-Assist before any treatment is commenced. In the event of a medical emergency, call Medi-Assist using the toll-free numbers on the back of your benefit plan card. Medi Assist

Frequently Asked Questions about Travel Plans:

Update on Pacific Blue Cross Service Disruption

Message from PBC August 11, 2017:

Pacific Blue Cross cares about the health and wellbeing of our Members. We are experiencing service delays due to rotating labour disruptions that have impacted the service and sales experience that our Members deserve.

You can always save time and claim online. However, customer service and processing times for paper claims, cheques and benefits inquiries at the Pacific Blue Cross office in Burnaby, BC, are impacted. Short and long term disability payments will continue. At this time, our focus is on maintaining service and support for our members. Here is what you can do:

1. Go Digital with Pacific Blue Cross

2. For coverage and claims use our digital channels, including:

• Pacific Blue Cross Insta-Claim Health Providers
o Search by health provider and location
o The health provider automatically submits your claim to Pacific Blue Cross
o You only pay for the difference not covered by your plan

• Pacific Blue Cross online claims

o Submit scanned receipts and health claims

o Receive payment in as little as 48 hours

o Check what’s covered and view recent claims

 • Pacific Blue Cross mobile app

o Sign in with fingerprint touch ID

o Snap photos of receipts and submit health claims

o Buy travel insurance

3. Visit Pacific Blue Cross for frequently asked questions

4. Buy travel insurance and personal health insurance online

Pacific Blue Cross thanks you for your patience and hopes to return to full service soon. Please check the Pacific Blue Cross website for updates and information.

We appreciate your patience during this temporary disruption. Should you have any concerns, please contact our Benefits Office at


We are pleased to announce that effective June 1, 2017, Morneau Shepell will be UVic’s designated EFAP provider.  

Morneau Shepell replaces Optum Canada, who has been providing EFAP services to UVic for many years. As we transition from Optum to Morneau Shepell, there will be no disruption of EFAP services.

Staff, supervisor and people leader orientation sessions are planned for October 2017.

Quick links to EFAP info:


Morneau Shepell EFAP or phone 1.844.880.9142

UVic Health and Wellness

Annual Reports
NEW! Financial Roadmap - your guide to financial success! Visit planning ahead for information on financial seminars, workshops and web resources

The Benefits Office is located in Human Resources, Sedgewick Building, room B128.

  • Brandon Reynolds, benefits assistant for employees with last name A-L ( or 250-472-4581)
  • Romy Weatherston, benefits assistant for employees with last name M-Z ( or 250-721-6522)
  • Suzanne Helston, benefits manager ( or 250-721-8089)

Ensure you provide your full name, ID (V00) number and contact information in your email or phone messages.

  • Office hours: 8:30 a.m. to 4:30 p.m. Monday to Friday, Sedgewick Building, Vandekerkhove Wing (B Wing)

UVic My Page:

Pacific Blue Cross CARESnet:

  • File electronic claims.
  • Download claim forms.
  • View summary of coverage.
  • Print ID cards.
  • Sign up for direct deposit for paid claims.
  • View online statements.