Dr. Enrico Secchi
Assistant Professor; Service Operations Management
BA in Business Administration, Università degli Studi di Cagliari; MS in Management, Clemson University; PhD in Operations and Supply Chain Management, Clemson University
|Office: BEC 260|
- Service Operations
- Supply Chain Management
Enrico Secchi research interests focus on service delivery systems design and on the transparency of supply chains. His current research explores the performance implications of allowing customer-contact employees in hospitality services to deviate from established processes and routines (i.e., to “improvise”) in order to accommodate guest needs.
In addition, Enrico is collaborating with researchers from several north American universities in a project that aims to understand and offer possible solutions to the problems stemming from the lack of transparency and traceability of food supply chains in North America and worldwide.
Before returning to academia, Enrico was a consultant in the creation and implementation of rural development plans financed by the European Union structural funds programme.
Enrico teaches in the areas of Service Operations and Statistics and Data Analysis.
Secchi, E., Roth, A.V., Towards a Theory of Service Improvisation Competence. Proceedings of the 12th International Research Symposium on Service Excellence in Management, Cornell University, Ithaca, NY, June 2-5, 2011.
Gianiodis, P., Ellis, S.C., Secchi, E. (2010). Advancing a Typology of Open Innovation. International Journal of Innovation Management, 13(4), 1-42.
Giudici, E., Secchi, E., Secci, C. (2009). The Sardinian Mining Geopark: The Challenge for New Sustainable Economic Development. The International Journal of Environmental, Cultural, Economic & Social Sustainability, 5(3), 85-96.
- Research Assistant Excellence Award, awarded by the College of Business and Behavioral Science at Clemson University
- Hipp Fellowship grant for research excellence awarded by the College of Business and Behavioral Sciences at Clemson University
- Student travel scholarship, awarded by the Arts & Science of Services conference, IBM Almaden Research Center
- Scholarship “Master and Back”, awarded by the Regional Administration of Sardegna (Italy) under the EU structural funds program