Dr. David McCutcheon
Associate Dean, Programs; Associate Professor; Operations Management
BEng, Royal Military College of Canada; MBA, PhD, University of Western Ontario; PEng, Province of British Columbia
|Office: BEC 250|
- Technology Management
- Supply Chain Management
- Undergraduate Program Director, 1997/98, 2002-present
David McCutcheon teaches in the areas of Operations Management. Prior to joining the Gustavson School of Business, he was a member of the faculty at the University of Cincinnati. His area of interest is technology management and he has published on a variety of technology and supply chain issues. He has served as the Technology Management area editor for the journal Production and Operations Management, an associate editor for the Journal of Operations Management and as a regional vice-president for the Production and Operations Management Society. He has received many awards including the Board of Advisor's Distinguished Service Award and the Faculty of Business Outstanding Service Award. He currently serves as Gustavson’s Associate Dean, Programs.
Prior to his academic career, he served in the Canadian Armed Forces as an engineering project manager and construction engineering manager.
Grant, R. & McCutcheon, D. (Forthcoming). Fotolia.com: Acting like a start-up in a mature industry. International Journal of Case Studies in Management.
Johnston, D.J., McCutcheon, D., Stuart, F.I. & Kerwood, H. (2004). Effects of supplier trust on performance of cooperative supplier relationships. Journal of Operations Management, 22(1), 23-38.
Stuart, I., McCutcheon, D., Handfield, R., McLachlin, R., Meredith, J. & Samson, D. (2002). Effective case research in operations management: A process perspective. Journal of Operations Management, 20(5), 419-433.
McCutcheon, D. & Stuart, F.I. (2000). Issues in the selection of supplier alliance partners. Journal of Operations Management, 18(3), 279-301.
- University of Victoria, Faculty of Business, Faculty Award for Service Excellence, 2006
- University of Victoria, President's Distinguished Service Award, 2009
- Operations Management (BCom and MBA)
Service More Than Sum of Its Parts
Consider a couple going to the theatre; they hire transportation, attend a restaurant before the play and then go for a bite to eat afterward. All of the businesses that are a part of the evening take part in delivering the experience and each contributes to the the couple's overall satisfaction. The example serves to illustrate that services are, as Gustavson researchers Dr. Steve Tax and Dr. David McCutcheon contend in their latest research, increasingly provided by a service delivery
network (SDN). All of the network members play a role in the experience and their performance influences the customer's view of the others.